Customer Care Job Description (JD), Salary And Responsibilities

Job Description

• Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.
• Customer Care Executives are usually hired by ITES/BPO organizations so that they work for their clients who have outsourced their business, or by companies themselves.
• Almost every industry is in a need customer care executive to manage queries from their customers.

Job Responsibilities

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Develops a strong relationship with their customers and generates trust with an open and interactive communication.
• Acquire and validate information and providing it to the customers with full efficiency.
• Document or maintain records of each and every interactions with the customers for future evaluation.
• Setting up customer accounts and provide relevant information to them.
• Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Educational Qualification

 A customer care job demands for any university degree/degree and good skills in communication. However, the level of education varies from different levels of a post in the Customer care industry.

Skills Required

• Should be excellent with their communication skills
• Should have the ability to interact with foreign clients.
• Should also have strong presentation skills.
• Strong analytical skills and be able to manage time effectively.
• Should be able to multi-task.
• This job strong demands for good interpersonal and problem-solving skills.
• Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Salary:

According to a data from Payscale, the salary in a customer care industry ranges in between Rs 145,478 - Rs 484,535 right from the entry level executing to Manager level jobs.